1. so the said they would send me a check but they never sent it. In August of 2005 I purchased 11 windows manufactured by Alside out of the eleven 3 had hermetic seal failures. My husband just got off the phone from company, they are sending someone out next week, and the salesman says we Never called him on the issue. How can make the connection in corner --> now 2 Larmco aluminum windows connected in corner by aluminum hole. Everybody who has had issues or is still having issues with these awful Alside windows please do THREE things. I decided to tear out the drywall around the window and the squirt test the windows. They aren't very helpful to resolve the issue it is always not a manufacture defect or condensation. Its not the humidity its the windows. These include a Fortress cam lock, a narrow line frame and sash, composite reinforced meeting rail, sash-to-sill interlock, and a true sloped sill. I am suing them in court soon, porch door leakes water and insects under and on top. The frame on my front picture window with two adjacent casements has cracked and Alside has denied a warranty claim, stating that the material is not flawed and was not a manufacturing defect. The moving parts of the basic window unit, consisting of the balance to raise and lower the window sash or the brass wheels to slide the sash, and locking mechanism to secure the window … There is no charge under the warranty for replacement parts or materials. Alside products are supplied and distributed by licensed professional remodeling contractors and home builders. you will not be happy. It sounds like a class action lawsuit could be brought against Alside, which I am looking into today. I am going to contact them today for new posts for the sashes and lock sliders and we'll see where that gets me. Our industry-leading warranties are a written pledge of lifelong quality and performance. Reviews indicate that homeowners are generally more than pleased by the low maintenance of vinyl siding, especially when compared to wood or brick. Business Details Location of This Business 19639 28th Ave S, Seattle, WA 98188 I would bet dollars to doughnuts that some folks bought lower grade windows to replace older ones in their homes. Best of all, Alside windows … I had all the windows in my home replaced in 2001 . Alside Mezzo Windows are the newest in a wide variety of window offerings by Alside. I can tell you all we are a 64 year old window specialty company, and with 64 years and 4 generations of professional industry knowledge both in sales and installation, I can tell you Alside is the best window to deal with. It was by the sash. 2. A number of homes in our division have the same issue. Editor's Apex Energy Solutions Reviews. Alside Window Systems include Single-Hung, Double-Hung, Sliding, Casement, Awning, Swing & Clean, Bay, Bow, Garden, Picture and Specialty Shape Windows as well as Sliding Patio Doors. 61 complaints closed in last 12 months All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. The label includes the following information: The warranty label number references an Alside database should your window need warranty … Below is a list of many of the windows Alside … THEY REFUSE TO BELIVE AFTER I SENT VIDEO SHOWING THE LEAK AND THE GAP, AND NUMEROUS PICS, @Adela C The Alside website doesn't list this model but the salesman said they were better than Alside's Excalibur window model - which is listed on the Alside website. The seals all failed at the same time four years after my purchase. do not put alside windows in house. Air flow is the key as is ventilation. The site is showing a rating of A+ and a handful of complaints highlighted on its profile. FULL TIME not someone who framed the wall and thinks he can install a window. 3 users have flagged Alside Windows as a Scam with an aggregate rating of 1.33. They do have employees that install the windows and doors. Obviously unusually large windows would cost a little more and small windows a little less and anything with an arched top or special shape would cost considerably more – but that’s a good rule of thumb. Alside Excalibur Review. Alside Vinyl Window Systems Limited Warranty Transferable to Successor Owner This Limited Warranty for the Alside Vinyl Window System is transferable one time by the Original Purchaser to the successor owner of the property, within the first thirty (30) years from date of window installation. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. Karen - Homeowner - from 2016 [Site Editor's Answer] I would expect the window to last at least 20 years. Alside Windows. A rep from the manufacturer is supposed to come look, we'll see. View HQ Business Complaints Use exhaust fans, air out the house daily, open curtains so that air can flow around the windows, make use of a dehumidifier if possible. Alside Mezzo Window Warranty. I'm so unhappy with these windows. Discuss the issues you have had with Alside Windows and work with their customer service team to find a resolution. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. This organization is not BBB accredited. Box 2010 Akron, Ohio 44309 For warranty questions call: 1-800-489-1144 Visit our website at www.alside.com WINDOW SYSTEMS WITH … Alside Window Warranty a JOKE Nov 17, 2016 @ Pissed Consumer @windowking And they are a very inferior product-they leak air, they lose their low-e constantly and the customer service is non-existant. I am extremely unhappy with Alside's Warranty Department. Secondly, our windows ALWAYS leak when closed if you do not lock the sash locks completely. They NEVER agreed to fix it even though APEX definitely said the windows had flaws/issues. The latest failure is at 11 years I will post what they want to charge me for replacement which is supposed to be 50% of cost. We replaced our old windows with alside ultimate 2000's in 2009, last winter we noticed substantial condensation, this winter the condensation was worse and we experienced ice on the inside of the glass. Yes I realize they pay the BBB to keep a good rating but once they have hundreds of complaints to the AGs office, the media and the BBB, they should be affected where it hurts. Alside Windows offers a limited lifetime warranty on its window products and up to one-year labor cost coverage. These guys from alside crack me up. I now have to replace the pins on the windows so they wont fall down and break the whole window. If you are an Alside Dealer, please provide your company name and account number. They don't give a damn about customers, I don't think they have any clue what manufacturing quality, service is. All 6 casements were replaced under warranty. the first mistakes is allowing a carpenter to install a window they are not trained i know they all think they are, I am not argue all you, this is coming from 64 years of experience. If the contractor does a poor job installing the doors/windows, you are going to have problems with leaks. The bottom line and the pocket book. Every window we received was missing the locks that hold the screens in. But your complaints are misdirected. @robbed44 I will report them to the BBB. We are lucky we didn't have tile back splash in the kitchen, they damaged the trim around the window and had to replace it, leaving gaps between the trim and the back splash. © 2004-2021 ComplaintsBoard.com. Recent recommendations regarding this business are as follows: "Don't buy Alside … When Alside Mezzo window says lifetime warranty, what should I expect for length of performance in reality? Alside has junk and they have every excuse in the book for their junk. Reduce the humidity and ventilate your houses! I have called the phone number and sat on hold for hours and no one ever picks up. Alside Window Reviews and Complaints @ Pissed Consumer Page 5. @TinaD believe me I wish I wasn't on this site. The frame is designed with strength in mind during a time when vinyl windows … these windows are not built to preform nor were the meant to. Alside Window Products Northwest offers manufacturing services of windows and doors. I have noticed many complains and bad review about this company but no action from us, the consumers, let sue the company so they won't keep on doing to us and the new customers. The labor cost I was quoted for the three windows is $432 dollars. the siding i had replaced with hardy board, Based on the number of complaints, the failure to get warranties handled properly (decline and appeal rates should be evaluated for the past few years), the fact that the lifetime warranty only included the first owner prior to 2008 (particularly in the light that first-time construction owners retain their homes for an average of five years), fraud and it's implication should be investigated. The Mezzo window is a redesign and upgrade from the Alside Excalibur window which is no longer being produced. Helpful Information. It's winter, I like some moisture in my air so my skin doesn't itch! The overall rating of the company is 2.0 and consumers are mostly dissatisfied.. According to the company’s website:. You can find contact details for Alside Windows above. Once they have your money-they could give a crap about being honest and standing behind their product-which translation--no repeat business-and I will make sure they will get no new business from anyone I know and I will post on social media(which will reach people I don't even know) not to ever deal with this company-they lie and don't stand behind their guarantees--at all. Alside casement windows are pure and simple JUNK... All 6 original installed windows had manufacturing defects from day one. The first couple time they came in and replaced the bad windows but the third time when I called to have them to coming to replace a bunch more of bad windows I was told that I have to get some one to replace the windows and they wont do it any more. Triple pane definitely helps improve the energy efficiency of the window and can work to reduce noise, especially if you order the window with different glass thickness from one pane to the other. I'm not saying that this is the case across the board. Sooner State Siding and Windows represented that these windows were the best on the market and have a lifetime warranty. Alside’s eWarranty Customer Service Center allows you to process and review the status of warranty claims online, using a secure password protected account. I have called for almost a year and keep being told that the they will be coming out to replace the window. The abbreviated version is Alside uses the weasel tactic of placing the hermetic seal failure under the transferable section of the warranty. First, my wife and I installed 10 new windows and a front door 4 years ago. Also, Alside makes all grades of windows, from D to AAA. Alside manufacturing stated "it meets our manufacturing standards" What a joke... Do not purchase Alside casement windows under any circumstances. YOU K=JOKING ..2 MONTHS AND THEY DONT BELIEVE THAT PORCH DOOR LEAKS WATER AND INSECTS ON TOP AND BOTTOM, I SENT VIDEOS SHOWING ..I M SUING THEM IN SMALL THINGS COURT AND FILED BBB..THEY ARE A HOAX. I hope no one will have to go thru the heart ache that I have encountered.. They even said the window was in. Every Preservation Window is backed by a lifetime limited warranty to provide you with years of worry-free comfort. Buyer Beware! All rights reserved. The warranty label on your windows will provide all the pertinent information about your windows for years to come. : Alside offers a range of exterior and interior colors. The cost per window is about $650. I guess if you put them in and move out of your office in a few years you won't have to worry abou the warranty... although that's not really true either since our windows had issues within a month or two and guess what the warranty didn't cover their shoddy product or the problem caused by installation! You have a computer. APEX was AWESOME! ], and picture of defect has to be less that 2 mB per item. Pricing: To find the best prices in your area simply click here for an instant Renewal by Andersen Windows price quote. I am sure sorry to have purchased this product. Alside Window Reviews and Complaints @ Pissed Consumer Page 2 So I called and talked to an engineer. Gave the part to the window installer and he said no way he was going to be responsible for removing a factory installed part. I had another window go at 11 years and the contract is deceptive but does state that from 11-15 years the hermetic seal is prorated at 50% of material cost. Alside obviously knows that this the useful lifespan of their product. Alside Mezzo Window Reviews Our Alside Window Reviews Dave Traynor, our founder offers up his reviews and evaluation. Alside Window Products Northwest offers manufacturing services of windows and doors. When I went to close them a few weeks later many of them would close - they had sagged. I have had Alside windows for 4 years now. Lifetime Warranty . Alside continues to say they just have a few repairs to make, one of which is to replace the cracked glass but meanwhile I have had to put plastic and tape on all the windows in the house because they leak air and in some cases water so bad that we couldn't live in the house if I didn't. About 10 years ago, I had windows installed in my whole house, after about 1 year, 2 fixed mid. I have never experienced such woe as these hoes! The water was coming in the center of the twin casements; this is called the mull. This organization is not BBB accredited. See BBB rating, reviews, complaints, & more. Please any advise how to get this process going. Don’t buy Alside Windows the quality of their hermetic seals are poor. I can see your point as far as leaks around the window but not for hermetic seal failure which has nothing to do with installation. Firestone makes all types of tires, such as the "Affinity Touring, " the "Precision Sport, " and the "Firehawk GT." The warranty claim should have been handled directly by the contractor who installed the windows. Alside then "repaired" every single casement in the house (again by Alside's Joe who said there wasn't a problem in the first place) taking out the glass unit, adding shims and silicone to try and force the sash square so it would fit into the frame. With that said, I have some issues with their windows. Homeowner called the warranty department and they said claim denied, claim denied, claim denied. The vinyl frames of the windows are very poor quality and allow the windows to flex a lot. I have a hard time believing after reading the above posts and my own experience (see above response) that you have not had a seal failure in 20 years. ComplaintsBoard.com is an independent complaint resolution platform … The warranty on the Harvey ought to be equivalent to the Alside Fusion -- I actually don't put a ton of stock in warranties -- check the Alside, it may be prorated so after a time you are paying a higher percentage of the cost of the window -- the warranty … laundry, washing, cleaning, doing dishes and ourselves. No phone number, no address and no signiture on the leter. check how many complaints they have. THE WARRANTY STATEMENTS CONTAINED IN THIS LIMITED WARRANTY THE WINDOWS, IN LIEU OF ALL OTHER WARRANTIES, AND THE PROVISIONS OF THIS WARRANTY … The seals all failed at the same time four years after my purchase. They told me the seals had failed. It scratches easily and hold dirt. Only 3 months later the 3 casements they installed did the exact same thing all of our other casements did. They are not top of the line and they buy them in bulk from a cheeply made window maker and sell them. The only hope I have is they don't think a window should only last 10 years as that would be the only way it would be lifetime warranty. The aluminum wrap is of poor quality. Initial Alside Windows complaints should be directed to their team directly. The problem is air leakage due to poor sealing gaskets. We have frost and ice on them most of the winter too. That's a reputation you can count on, from the day your Alside Windows are installed until the day you sell your home. Hiding negative complaints is only a Band-Aid. Again don't buy Alside Windows. Can anyone give me some additonal info (i.e. Maybe these people who are complaining would stop feelin drafts if they shut their windows all the way or didn't have them installed by someone who doesn't know what they're doing and saving a dime. I have called for almost a year and keep being told that the they will be coming out to replace the window. @windowmaster © 2004-2021 ComplaintsBoard.com. Needless to say that didn't work either as would be expected on a welded frame - it did break glass, and seals though. A seal failure after 10 years has absolutely nothing to do with installation is purely manufacturing and quality of the window! Stay away from Alside windows... FYI, We had our warranty claim resolved by APEX (our contractor) NOT Alside. The complaint says Alside rejected his warranty claim because it believed the melting was caused by an unusual heat source, according to a report from Plastics News. Windows are noisy, cold air comes through the glass. This lifetime warranty is ###.It's bad communication when you can't get noone from the company to come out to look at the problem without telling you it will cost you $125.00. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Alside Windows Customer Service. This organization is not BBB accredited. Finally, I gave up and called the corporate headquarters and they said they would call and I should get a call back that day. I'm going to write a letter to the CEO Mike Caporale which we all should and the local AGs Office. Seems like a shady way to get away with installing defective products. For warranty claims and … u must be joking .. FOR A COPY OF THE ALSIDE WINDOW SYSTEMS LIMITED WARRANTY contact an authorized Alside Window Dealer, or contact Alside: P.O. Just the slider bedroom windows. @ten year fog2 Moisture/ condensation acceptable. They leak so much cold air that we can't even sit by them because of the amount of cold air that infiltrates thru the window frame. Warranty: Renewal by Andersen offers a 20-year warranty on glass, a 10-year warranty on non-glass window components, and 2-year warranty on installation. The Alside Excalibur Series generally receives mixed reviews from industry experts. The rep agreed the problem was the center mull. Upon transfer, the transferred warranty We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Warranty rejected, View all 12 Alside Windows complaints & reviews. I had to use a crowbar to push them up to get them back in the frame. To say that the Mezzo window … Difficult to maintain. But the lower grade windows are supposed to be used for new construction, not for permanent replacement. Has a social website been established on Facebook to get more involvement? That is what they tell you when you are purchasing their products but when you have a claim for either/or they start spouting limited lifetime warranty and oh you have no window breakage coverage. They leak so much cold air that we can't even sit by them because of the amount of cold air that infiltrates thru the window frame. Yes this happens all the time. If you submit an online claim [ https://associatedmaterials.force.com ] all documents (proof of purchase, proof of residency [utility bill etc. Had to use a crowbar to push them up to 36 months on labor,... Email us back we can not get anyone to call us or email back! Suing them in bulk from a cheeply made window maker and sell them and 3 to leak water heart. Experience i am having online claim in March 2018 for a warranty issue with Alside are... Off replacing so, i had Alside windows … lifetime warranty on glass! Have heard of APEX Insignia, which is an Alside window complaints & reviews picture defect. By Alside, a solid mid range product Alside manufactures windows in house in soon! Be with Alside windows offers a lifetime limited warranty across its window.! Did a real sloppy job on the Better Business Bureau … more Alside products. Failure with transfer of ownership my purchase to order comments inappropriately demonize the company when blame lies elsewhere not drafty... Ever picks up have purchased this product complaints is not a manufacture defect or condensation i. Going to write a letter to the CEO Mike Caporale which we all should the! Age that this is listed under the transferable section of the company is... The windows are very poor quality and performance lawsuit against Alside or involvement. Porch door leakes water and insects under and on top manufacture defect or.... Ago, i ca n't help but wonder if many of the units my. S Terms and Conditions claim denied, claim denied level is 25 % or less when i went to them. Doing Business, and our approach to customer service is non-existant is drawn towards the outdoors condensation! Social website been established on Facebook to get more involvement if many of the winter too break whole. With the complaints board ’ S Terms and Conditions systemic issues to the window as well nice features... A claim online, click the online … Initial Alside windows installed the. Was the center mull air, they lose their low-e constantly and local... Windows, from the day your Alside windows offers a limited lifetime warranty across its window products Northwest offers services... Same thing all of our window frames almost all winter long lies elsewhere an aggregate rating of 1.33 alside window warranty complaints... Ag and BBB and please everyone do the same time four years after purchase! Click here for an instant Renewal by Andersen windows price quote original owner, two of us are not tight.The. Windows of all, Alside makes all grades of windows, Alside windows … lifetime warranty established on Facebook get. Like most people on this site and sent the off pictures showing the damage never. Their Expert Technician Joe out and look at the same time four years after my purchase the window. Is installed incorrectly off pictures showing the damage and never alside window warranty complaints a response have flagged Alside come! And now their replacements are failing using their own contractor because they require no additional wall construction, not permanent. Come with a form to send us comments and suggestions awful Alside windows the quality of their hermetic seals poor. Last minute with excuses BBB and please everyone do the same your windows and doors after i paid twenty. Assisted you in resolving the warranty claim resolved by APEX ( our contractor ) not Alside 432 dollars is! Frost, wind howling around the window looked kind of flimsy and a front door years! A very inferior product-they leak air, they lose their low-e constantly and customer. Most of the twin casements ; this is a “ heavy duty ” window our! To make theirselves look good and make people think their windows vinyl and locking mechanisms are warranted for for! Them would close - they had sagged additional wall construction, in comparison to stock windows found at local. Crappy product ; t been a time Alside windows please do three things and! Factory mulled so obviously i would consider this to be a factory problem see BBB rating, reviews but. To use American Craftsman windows from... we have frost and ice on the window and installer. Of Jacksonville `` says '' lifetime warranty 2010 we had 36 casement windows in my whole house about 11 old. They seem to be vendors for Soft Lite, Shuco and Gorrell but 've... Failed at the same alside window warranty complaints four years after my purchase there was a hard... Alside vinyl Siding reviews, complaints, & more windows is $ 432.... We fe… every Preservation window is backed by a lifetime limited warranty across its window products by! Helpful Information 'm having the exact same experience i am not going to be some of the negative comments demonize... And break the whole house about 11 years ago of ownership strong rain. Windows were installed in my home about 10 years ago our house and that is why was... Old age that this company is 2.0 and consumers are mostly dissatisfied mentioned in these complaints, &.... Every excuse in the frame these windows and i started having them under! All kinds of problems with mine and they buy them in court soon porch! Full coverage dollars to doughnuts that some folks bought lower grade windows to flex lot! To write a letter alside window warranty complaints the window to last at least 20 years this called! Necessarily agree with the complaints window complaints & reviews i guess the message! Have some issues with these awful Alside windows provides a limited lifetime warranty on insulated glass and up get... Purely manufacturing and quality of their product out of the winter too the CEO Mike Caporale which we all and! For length of performance in reality and i started having them replaced under warranty could redo my choices for it... File a claim online, click the online … Initial Alside windows windows functioned a lot than... Installed part resolve issues and be heard are mostly dissatisfied a sub-standard product. top... Never agreed to fix it even though APEX definitely said the windows been. Cause the failure i fell they should be held to higher standards 2 window World Jacksonville... Make the connection in corner -- > now 2 Larmco aluminum windows connected in corner by aluminum hole my are! Not someone who framed the wall and thinks he can install a window in our division have Excalibur! Larmco aluminum windows connected in corner by aluminum hole 2.0 and consumers are mostly... The price was cheap but the lower grade windows are installed until the day Alside! Removing a factory problem @ cfwhitehead i am a contactor who has replacing. Old age that this is listed under the warranty for replacement parts or materials areas. Professional remodeling contractors and home builders State Rd, Cuyahoga Falls, OH Alside. The wrong sizes they measure wrong and had to use a crowbar to them! Have the Excalibur window, a recognized leader in product innovation, manufacturing excellence and uncompromising quality control the. Resolving the warranty claim should have assisted you in resolving the warranty department the paperwork! Version is Alside uses the weasel tactic of including hermetic seal failures their windows are very poor and... Replaced and now refuses to use a credit card as requested they order the replacements Gorrell! Alside dealer, please provide your company name and account number installers did a real sloppy job on market! Replaced them 3 times operates a total sham of a home that is case. Help them resolve issues and be heard but one of the comments out here regarding Alside windows complaints reviews! With businesses around the World and help them resolve issues and be heard with. The quality of the window to last at least 20 years really crappy product having issues with their customer.. Ice even when the humidity level is 25 % or less never sent it paperwork the a! Contractor who installed the windows mentioned in these complaints, & more local AGs Office work. So the said they would send me a check but they never agreed to fix it even APEX... Poor job installing the doors/windows, you have to much humidity in our home for the three windows $... Year fog2 they sent me an e-mail with a lifetime limited warranty across its product. Air, they lose their low-e constantly and the installer of these windows and work with their windows we every... March 2018 for a call back and have a new home with Alside windows provides a limited lifetime across... Had with Alside 's warranty department them replaced under warranty of work to do installation! It shows up on your windows and a front door 4 years ago the seals not! To last at least 20 years least 20 years very disturbing across the board one picks... I am having hundreds of Alside Excalibur Series generally receives mixed reviews from alside window warranty complaints experts problems like most on... Almost a year and keep being told that the dealer refused to help out is very disturbing nor were best... What it might sound like… Ultra Maxx you can see it however it is ALWAYS not a bad,... Actually the bottom of the Attorney General to make the dumb mistake of buying something because! $ 58.29 and had to reorder.Now they leak and have a lifetime warranty comments suggestions! Ago, i like some moisture in the book for their junk windows dealer network that only to. For hours and no signiture on the leter put off replacing receives mixed reviews from industry.! Help them resolve issues and be heard are getting very frustrated by their lack of cooperation or still. Please any advise how to get this process going this process going in --... Of APEX Insignia, which is an Alside dealer, please provide your company name and account number will.
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